Create and manage information in a category tree. This helps to categorize an organization's knowledge base so contacts can find information.
Create and edit announcements, business units, users, security roles, and teams. Set formats for system settings, privacy ...
Create and manage a list of holidays for the customer service schedule. Associating the holiday schedule with a service schedule ...
Create and manage entitlements, and associate them with a customer. Define and manage entitlement terms of service for multiple ...
Create and manage filters to specify the Microsoft Dynamics 365 contacts to copy to your default Outlook Contacts folder. ...
Create and manage information in a category tree. This helps to categorize an organization's knowledge base so contacts can ...
Create and manage information in a subject tree. This helps to categorize an organization's cases to identify frequent requests ...
Create and manage marketing lists and design campaigns. Track planning tasks, campaign activities, and campaign responses. ...
Create and manage mobile offline profiles for your organization. Assign users who are enabled for mobile offline to the profiles. ...
Create and manage rules for automatic record creation and updates. You can set up rules for either out-of-the-box entities ...