User "%1" at "%2" failed to start a Remote Tools session with "%3".%12 Solution: Verify that the Remote Tools Client Agent ...

%11User "%1" at "%2" failed to start a Remote Tools session with "%3".%12

Solution: Verify that the Remote Tools Client Agent is installed on the client. If the agent is installed and you cannot start a Remote Tools session, use the "Show Status" command on Control Panel, Remote Tools  on the client to verify that the Remote Control Agent is listening on the right protocol.%0
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