Create and manage entitlements, and associate them with a customer. Define and manage entitlement terms of service for multiple channels.
Create and change filters that specify the appointments, contacts, and tasks that are synchronized to Outlook or Exchange. ...
Create and edit announcements, business units, teams, and users. Set auto-numbering and system settings, privacy preferences, ...
Create and edit announcements, business units, users, security roles, and teams. Set formats for system settings, privacy ...
Create and manage a list of holidays for the customer service schedule. Associating the holiday schedule with a service schedule ...
Create and manage entitlements, and associate them with a customer. Define and manage entitlement terms of service for multiple ...
Create and manage filters to specify the Microsoft Dynamics 365 contacts to copy to your default Outlook Contacts folder. ...
Create and manage information in a category tree. This helps to categorize an organization's knowledge base so contacts can ...
Create and manage information in a subject tree. This helps to categorize an organization's cases to identify frequent requests ...
Create and manage marketing lists and design campaigns. Track planning tasks, campaign activities, and campaign responses. ...