The level of professional services required by the interviewed companies was not particularly onerous. The level of effort ...

The level of professional services required by the interviewed companies was not particularly onerous. The level of effort was higher early in the project when designing and deploying the technologies and defining business processes. Most of the migration and development efforts were done by internal resources. There was a small spike in the number of consultants leading up to the production launch to do final testing and troubleshooting. There were four FTE consultants working throughout both phases of the implementation. There are some ongoing professional services to help deploy new features and implement new projects. Neither the ongoing costs nor the incremental benefits from subsequent work are included in the ROI analysis.