This tenant is underutilizing their licenses (they are paying for more licenses than active users). They have {0} licenses ...

This tenant is underutilizing their licenses (they are paying for more licenses than active users). They have {0} licenses and {1} active users. This is likely because they are either having difficulty getting their users engaged, or because they are accidentally overpaying for the service. Please let the tenant know about this, and let them know that they can save money by reducing their license count when it is time to renew their subscription.