The DNS server does not have a cache or other database entry for root name servers. Either the root hints file, cache.dns, ...

The DNS server does not have a cache or other database entry for root  name servers.  
Either the root hints file, cache.dns, or Active Directory  must have at least one name server (NS) resource record, indicating a root  DNS server and a corresponding host (A) resource record for that root DNS  server.  Otherwise, the DNS server will be unable to contact the root DNS  server on startup and will be unable to answer queries for names outside  of its own authoritative zones.  To correct this problem, use the DNS  console to update the server root hints.  For more information, see the  online Help.
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