Microsoft Dynamics CRM provides several ways to automatically track emails. It can track all emails in a user's Exchange ...

Microsoft Dynamics CRM provides several ways to automatically track emails. It can track all emails in a user's Exchange folders and create relationships (set regarding) between email activities and other records. CRM also uses correlation to create relationships between email activities and other records by using information from email headers to automatically track email conversations. To help ensure accurate identification and links, you can add a tracking token to the subject line of outgoing email messages. You can also let the system automatically link email activities to other records by enabling smart matching.