If you are using removable media, remove it from this computer and insert it into the computer with the problem. 2. On the ...

1. If you are using removable media, remove it from this computer and insert it into the computer with the problem.  2. On the other computer, open the file that you saved and follow the instructions.  3. Save the results and bring them back to this computer using the removable media or network location.  4. Click Find and send results to open the results and send them to Microsoft Support.  If you close this window before sending the results, you can still send the results to Microsoft Support by following the directions on the computer with the problem.