If the recipient can't find the message in their Inbox folder, one of several things could have happened: The message may ...

If the recipient can't find the message in their Inbox folder, one of several things could have happened:
  • The message may have been deleted or moved to another folder (for example, the Junk Email folder).
  • The recipient might have created a forwarding rule that forwarded the message to a different email address.
  • There might be something wrong with the recipient's email system.
Until the problem is resolved, ask the sender to try contacting the recipient another way. For instance, send the message to a different email address.