To fix the problem, try one or more of the following: Ask the sender scan their computer for viruses . Ask the sender to ...

To fix the problem, try one or more of the following:

  1. Ask the sender scan their computer for viruses.
  2. Ask the sender to send their message without any attachments and to follow the guidance in this article: E-mailing Best Practices for Senders.
  3. Contact the recipient or the recipient's email admin to have them add the sender's email address or domain to the recipient's allowed senders list.

Only the recipient or the recipient's email admin can fix this problem permanently. Unfortunately, Office 365 support can't fix these kinds of errors.