If you would like to search for a message that was sent in the past 7 days, choose the Back button at the bottom of this ...

If you would like to search for a message that was sent in the past 7 days, choose the Back button at the bottom of this page, and run the tool again with a more recent date.

If you would like to search for a message that was sent in the past 90 days, you can use the Message Trace tool. Follow these instructions to discover what happened to your message.
  1. Go to the Message Trace tool, and fill in the following fields: Date range, Sender, Recipient, Report title, Notification email address.
  2. Choose Search, and the results of the trace will be emailed to you in about an hour. It takes up to an hour because the mail system needs to process through lots and lots of messages.

Filing a service request won't be faster than running a message trace yourself.