You can get help in a variety of ways. If you are connected to the Internet, for example, a support professional can answer ...

You can get help in a variety of ways.  If you are connected to the Internet, for example, a support professional can  answer your questions in e-mail or an online chat session, or view your screen.  You can even allow a technician to take control of your computer to solve a problem.  Or by using Remote Assistance, friends or family can work on your computer over the  Internet in a similar way.
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