First, collect some information that will make it easier for us to solve the problem. Do to this, click help, and turn on ...

First, collect some information that will make it easier for us to solve the problem. Do to this, click help, and turn on "collect logs." You'll see a "Log ID" number. Write this down.

Try signing in again. If there is still a problem, send an email to [email protected] with your "Log ID". We'll take a look and get back to you!