Ensure that the following steps are taken to validate the health of the server.
- Validate that there are no additional unresolved alerts for this or other AD FS servers in your farm.
- Validate that this is not a transient failure by logging on with a test user from the AD FS login page available at https://{your_adfs_server_name}/adfs/ls/idpinitiatedsignon.aspx
- Go to https://testconnectivity.microsoft.com and choose the ‘Office 365' tab. Perform the ‘Office 365 Single Sign-On Test'.
- Verify if the your AD FS service name can be resolved from this server by executing the following command from a command prompt on this server. nslookup https://{your_adfs_server_name}
If the service name cannot be resolved, please refer to the FAQ section for instructions of adding a HOST file entry of your AD FS service with the IP address of this server. This will allow the synthetic transaction module running on this server to request a token
If the problem is recurring on this server, please contact Microsoft Support for further assistance.
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