If the sender's information is still required, ask the sender to try one or more of the following: Run a virus scanner, then ...

If the sender's information is still required, ask the sender to try one or more of the following:
  • Run a virus scanner, then resend the message.
  • If the virus was found in the message body, use a different email program to re-create and resend the message.
  • If the virus was found in a file attachment, send the message again without the attachment.