Training for the IT organization was provided by the external consultants. The study modeled training of internal business ...

Training for the IT organization was provided by the external consultants. The study modeled training of internal business resources to provide user training to the 500 Microsoft Dynamics users. This was done during the initial period and Year 1 of the study. Only these trainers' costs are included in the ROI analysis, but not any downtime for when the individual users were going through training sessions.