User '{0}' at '{1}' failed to start a Remote Tools session with '{2}'. Solution: Verify that the Remote Tools Client Agent ...

User '{0}' at '{1}' failed to start a Remote Tools session with '{2}'.

Solution: Verify that the Remote Tools Client Agent is installed on the client. If the agent is installed and you cannot start a Remote Tools session, use the "Show Status" command on Control Panel, Remote Tools  on the client to verify that the Remote Control Agent is listening on the right protocol.