Possible Cause: If you use a dial-up Internet service provider (ISP) to connect to the Internet, the ISP might assign your ...

 Possible Cause: If you use a dial-up Internet service provider (ISP) to connect to the Internet, the ISP might assign your computer an Internet Protocol (IP) address from a pool of IP addresses each time you log on to your ISP's network. If you disconnect from the Internet after sending your Remote Assistance request, you could receive a new IP address when you reconnect and your assistant's computer will be unable to recognize it. 
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