Ask the person you want to help to send you a Remote Assistance invitation by file or email. If you and the person you want ...

• Ask the person you want to help to send you a Remote Assistance invitation by file or email.


• If you and the person you want to help use an instant messaging program that supports Remote Assistance, the person you want to help can invite you through the instant messaging program.


• If you are using a mobile PC, try using Easy Connect from a different network location.