This template walks through the process from the point of view of the insurance company. It was worked up with an automobile ...

This template walks through the process from the point of view of the insurance company. It was worked up with an automobile insurance mindset, but the processes for homeowner's insurance are similar.  Terminology:    Customer = The person insured by us  (we are the insurance company)    Claimant = The person whose property was damaged by our customer                                  (Note: This could be an injured party or their legal representation.)    Agent = Our local agent or a representative on the claims phone line    Estimator = This can be an internal "drive in claims" office or a body shop or windshield repair specialist    Adjustor = Internal person who manages the claim after an estimation has been performed    Auditor = Member of our internal review - performs random checks    Repairer = Shop performing the repair    Salvage Yard = Pays for unrecoverable vehicles
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