There were no problems detected on this computer There might be a problem on the computer you're trying to connect to. If ...

There were no problems detected on this computer

There might be a problem on the computer you're trying to connect to.

If the person you're helping is running Windows 7 or greater, ask them to click the Troubleshooting icon in the Remote Assistance program.

If they're running older versions of Windows, ask them to use the Internet Connectivity Evaluation Tool from the Microsoft website.