Connector %1 There was an error while trying to update Alert with changes on the Incident in Service Manager. Error: %2 Message: ...

Connector %1

There was an error while trying to update Alert with changes on the Incident in Service Manager.

Error: %2

Message: %3

Alert Id: %4

Alert Description: %5

Incident ticket Id: %6

As a result, the alert information in Operations Manager may be out of sync with the corresponding Incident in Service Manager.
The connector will automatically retry update for this alert 5 times. In order to do this manually:

1) Open the Administrative Console for Operations Manager on server %7

2) Find the alert with Id [%4] and description [%5] (and optionally Ticket Id [%6])

3) Locate the Incident in Service Manager with Id %6

4) Ensure the resolution state, Ticket Id and Owner field are in sync between the Alert and Incident

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