User "%1" at "%2" failed to start a Remote Control session with "%3".%12 Solution: Verify that the Remote Tools Client Agent ...

%11User "%1" at "%2" failed to start a Remote Control session with "%3".%12

Solution:  Verify that the Remote Tools Client Agent is installed on the client. If the agent is installed and enabled, confirm the client agent settings are properly configured to allow access, the firewall port for remote control is open, and that the authorized users have been specified in the permitted viewers list.%0