Decide on the menu keys that will be used by callers who access the auto attendant, and the actions that will be associated ...

Decide on the menu keys that will be used by callers who access the auto attendant, and the actions that will be associated with these keys. For example: Press 1 to transfer to extension 54321, and press 2 to go to a second-level menu. From the second-level menu, menu key 1 will transfer to extension 54322, and menu key 9 will return the caller to the opening menu.
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