On the Jobs tab in the Monitoring task area, check for failures of synchronization jobs and resolve those. Next, create a ...

On the Jobs tab in the Monitoring task area, check for failures of synchronization jobs and resolve those. Next, create a valid recovery point and then run the backup to tape job again. To create a valid recovery point:
1. For application data, in the Protection task area, click Create recovery point, and then select Express full backup on disk.
2. For file data, in the Protection task area, click Create recovery point and then select Create a recovery point after synchronizing.