Select the calendar system that you want to use to set the start of the response time for service orders that are associated ...

Select the calendar system that you want to use to set the start of the response time for service orders that are associated with this SLA. For example, if you apply a calendar with open business hours from Monday through Friday, and you receive a service order on a Saturday or Sunday, the response time does not start until Monday morning. If you do not specify a calendar, the current time is always used as the start of the response time.
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